High-end bespoke travel requires meticulous verification of dates, passports, room allotments, and dietary requirements. For PaperPlane, peak season meant 60+ daily email threads between operators and ground partners.
The Solution: Interactive Slack Triage Cards
Rather than forcing operators to log into a separate proprietary dashboard, we embedded the operational workflow directly into Slack channels. Interactive Block Kit cards allow one-click confirmation, vendor webhook triggers, and automated traveler SMS dispatches without leaving the chat.